Shipping Policy
At Security Zone Online, we are committed to delivering your orders in a timely and efficient manner. Below, you’ll find important details regarding our shipping process, estimated delivery times, and policies.
Order Processing
- Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Once your order has been dispatched, you will receive a confirmation email.
Estimated Delivery Time
We use reliable courier services to ensure prompt delivery. Estimated shipping times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Metro Areas | 3-5 business days |
| Regional Areas | 5-8 business days |
| Remote Locations | 7-10 business days |
Delivery times may be affected by factors beyond our control, such as courier delays, weather conditions, or public holidays.
Non-Delivery & Reporting Delays
If you do not receive your order within the estimated timeframe, please notify us within 14 days of placing your order.
⚠ Failure to report a missing delivery within this 14-day window may limit our ability to assist with replacements or refunds.
To report a missing or delayed order, please contact us at:
📧 sales@securityzoneonline.com.au
Shipping Costs
- Shipping fees are calculated at checkout based on the destination and order weight.
- Free shipping available for orders over $180, excluding Ubiquiti, TP-Link products, hard drives, and UPS items.
Please note: Shipping costs shown on Google Shopping or other third-party platforms may occasionally be inaccurate due to the complexity of our shipping rules and exclusions. Final shipping costs are calculated at checkout on our website. Security Zone Online is not responsible for incorrect shipping estimates displayed by third-party services.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund as necessary.
Changes & Cancellations
Once an order has been processed, we may not be able to modify or cancel it. If you need assistance, please contact our team as soon as possible.